The challenge
The problem behind the brief
The product needed to make complex model outputs legible, useful, and auditable without slowing down teams managing thousands of customer conversations.
AI operations workspace · 2025
Northstar Intelligence
An explainable AI command center that helps support leaders turn noisy conversations into confident decisions.
AI productFull-stackDesign systems
Case study · 2025
71%
Less triage time
2.4M
Signals / month
94%
Task accuracy
The outcome
A system designed to compound
I partnered with design to build the interaction model, streaming data pipeline, and evaluation framework behind a workspace operators trust every day.
What made it work
Calm delivery. Visible decisions. No black boxes.
Weekly working releases
Explicit technical tradeoffs
Performance and security budgets
Documentation the team uses
Next case study
Ledger Health